Support
We're Here to Help
Whether you've just installed your Claritech system or need ongoing assistance, our support team is ready to help you get the most out of your water purification system.
Product Manuals
Download the relevant manual for your system below:
- NEC-20 (Above-Ground Pools) — Download Manual (PDF)
- NEC-2000 (In-Ground Pools) — Manual coming soon
Frequently Asked Questions
How do I know if my ioniser is working correctly?
Check the indicator light on your unit and test your pool water using a copper ion test kit. Ion levels should be between 0.2–0.4 ppm for pools.
How often should I replace the electrodes?
Electrode lifespan depends on usage and pool size. Typically, electrodes last 1–3 seasons. Refer to your product manual for specific guidance.
What pool size is the NEC-20 suitable for?
The NEC-20 is designed for above-ground pools up to 30,000 litres. For larger in-ground pools, we recommend the NEC-2000.
Can I use my Claritech system with an existing pool chemical regime?
Yes. Claritech systems significantly reduce the need for chlorine and other chemicals, but a small residual level of sanitiser may still be recommended. See your manual for details.
Contact Support
Can't find what you're looking for? Our team is happy to help.
Email: sales@claritech.nz
We aim to respond to all enquiries within 1–2 business days (Monday–Friday, NZT).